Privacy Policy and Website Terms

Important: This page is general website policy language and should be reviewed by a Canadian lawyer or privacy professional before production use.

1. Scope

This policy applies to personal information collected through this website, contact forms, booking requests, email, telephone communications, payment flows, online scheduling tools, and other service-related interactions with Dayana M. Romero.

If you enter into a separate service agreement, consent form, intake form, mediation agreement, counselling agreement, or coaching agreement, that document may include additional privacy, confidentiality, payment, cancellation, and service terms.

2. Personal Information Collected

Dayana M. Romero may collect information such as your name, email address, phone number, city or province, appointment details, billing details, payment status, messages you submit, service preferences, intake information, and information needed to respond to inquiries or provide services.

Depending on the service requested, information may include sensitive personal information or personal health information. Only provide information that is accurate and that you are comfortable submitting through the relevant channel.

3. Purposes for Collection, Use, and Disclosure

Personal information may be collected, used, or disclosed to respond to inquiries, assess whether services are appropriate, schedule appointments, provide services, process payments, send confirmations and service communications, maintain business and professional records, manage security and fraud prevention, comply with legal or professional obligations, and improve the website and client experience.

Dayana M. Romero does not sell personal information. Personal information is only shared where reasonably necessary for the purposes described in this policy, with consent, or as permitted or required by applicable Canadian or Ontario law.

4. Consent

By submitting information through this website, booking a service, contacting Dayana M. Romero, or completing a payment, you consent to the collection, use, and disclosure of your personal information for the purposes identified in this policy and at the point of collection.

You may withdraw consent where permitted by law, subject to legal, professional, contractual, and record-keeping obligations. Withdrawal of consent may affect the ability to provide services.

5. Stripe Payments and Service Purchases

Services may be sold through Stripe or Stripe-powered checkout, payment links, invoices, or payment forms. Stripe is a third-party payment processor. When you pay online, payment information is processed by Stripe according to Stripe’s own terms and privacy practices.

Dayana M. Romero may receive payment-related information from Stripe, such as your name, email address, billing details, payment amount, transaction status, invoice details, and limited payment method details. Dayana M. Romero does not store your full card number on this website.

By purchasing a service, you authorize the charge shown at checkout and agree to any service-specific payment, cancellation, rescheduling, package expiry, and refund terms provided at booking or in a separate written agreement. Unless a more specific written policy applies, completed services are non-refundable.

6. Canadian Anti-Spam Compliance

If you opt in to receive marketing or commercial electronic messages, Dayana M. Romero may use your contact information to send updates, resources, offers, or service information. You may unsubscribe or withdraw consent at any time using the unsubscribe option provided or by contacting Dayana M. Romero through the website.

Service, appointment, billing, safety, or legally required communications may still be sent where permitted by law.

7. Cookies, Analytics, and Website Tools

This website may use cookies, analytics tools, embedded content, security tools, forms, or similar technologies to operate the site, understand website use, prevent misuse, and improve services. You can adjust browser settings to block or delete cookies, but some website features may not function properly.

8. Third-Party Services and Cross-Border Processing

Dayana M. Romero may use third-party providers for website hosting, scheduling, forms, email, analytics, payment processing, security, and business administration. These providers may process or store information in Canada, the United States, or other jurisdictions. Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed.

Third-party websites, platforms, and payment tools are governed by their own terms and privacy policies. Dayana M. Romero is not responsible for third-party policies, practices, outages, or security.

9. Safeguards and Retention

Dayana M. Romero uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No website, email system, payment tool, or internet transmission is completely secure.

Personal information is retained only as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and professional records, resolve disputes, enforce agreements, and comply with legal or professional obligations.

10. Access, Correction, and Privacy Questions

You may request access to, or correction of, your personal information, subject to legal and professional limits. Requests, privacy questions, complaints, or withdrawal of consent can be sent through the contact options provided on this website.

If a privacy concern cannot be resolved directly, you may have the right to contact the Office of the Privacy Commissioner of Canada or, where applicable for Ontario personal health information, the Information and Privacy Commissioner of Ontario.

11. Website Terms of Use

By using this website, submitting information, booking services, or purchasing services, you agree to use the website lawfully and only for its intended purposes. You must not misuse the website, attempt unauthorized access, interfere with security, copy protected content without permission, or submit false, misleading, harmful, or unlawful information.

Website content is provided for general information only and is not a substitute for individualized professional advice, diagnosis, treatment, legal advice, financial advice, or emergency support. If you are experiencing an emergency or immediate risk of harm, contact emergency services or a local crisis resource.

12. No Guaranteed Outcomes

Services are intended to provide professional support, education, coaching, counselling, mediation, or facilitation as applicable. Results depend on many factors outside Dayana M. Romero’s control. No specific personal, relational, legal, financial, therapeutic, dating, mediation, or other outcome is guaranteed.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Dayana M. Romero is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the website, third-party services, or purchased services. Nothing in this policy limits liability that cannot legally be limited.

14. Governing Law

These website terms and this policy are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law principles. Any dispute will be handled in the courts or forums with jurisdiction in Ontario, unless applicable law requires otherwise.

15. Updates

Dayana M. Romero may update this page from time to time. The updated version will be posted here with a new last updated date. Continued use of the website, booking, or purchase of services after updates means you accept the updated policy and terms.