Terms and Conditions

1. Services

Dayana M. Romero provides professional services that may include coaching, counselling, mediation, consultation, workshops, or related services described on this website or in a booking flow. Service descriptions, availability, formats, fees, and timelines may change from time to time. Services are provided for the person or party identified at the time of booking and may not be transferred without written approval.

2. Booking and Client Information

You agree to provide accurate, current, and complete information when booking, purchasing, or contacting Dayana M. Romero. Dayana M. Romero may decline, reschedule, or cancel a service if required information is missing, inaccurate, or if the requested service is not appropriate for your circumstances.

3. Payments Through Stripe

Dayana M. Romero sells services through Stripe or Stripe-powered checkout, invoices, payment links, or payment forms. When you pay online, your payment is processed by Stripe, a third-party payment processor. Dayana M. Romero does not store your full credit card or debit card number on this website. By completing a payment through Stripe, you authorize the charge shown at checkout and agree to any applicable Stripe terms, privacy notices, and payment method rules. Stripe may collect and process billing details, payment method information, fraud-prevention signals, and transaction information as needed to process the payment. Unless stated otherwise at checkout or in writing, fees are due at the time of booking or purchase. Prices may be listed in Canadian dollars or another currency shown at checkout. You are responsible for any applicable taxes, bank fees, card issuer fees, currency conversion fees, or other charges imposed by your payment provider.

4. Failed Payments, Disputes, and Chargebacks

If a payment fails, is reversed, or is disputed, Dayana M. Romero may pause or cancel the related service until the matter is resolved. You agree to contact Dayana M. Romero first about billing questions so there is an opportunity to review and resolve the issue.

5. Cancellations, Rescheduling, and Refunds

Cancellation, rescheduling, missed appointment, package expiry, and refund rules may vary by service and may be provided at booking, in client paperwork, by email, or in a separate written agreement. Unless a more specific written policy applies, payments for completed services are non-refundable. If you need to cancel or reschedule, you should provide as much notice as possible. Dayana M. Romero may charge cancellation or missed appointment fees where permitted and where disclosed in the applicable booking or service terms.

6. No Guaranteed Outcomes

Services are intended to provide professional support, guidance, education, or facilitation. Results depend on many factors outside Dayana M. Romero’s control. No specific personal, relational, legal, financial, therapeutic, dating, mediation, or other outcome is promised or guaranteed.

7. Website Content

Website content is provided for general information only. It is not a substitute for individualized professional advice, diagnosis, treatment, legal advice, or emergency support. If you are experiencing an emergency or immediate risk of harm, contact emergency services or a local crisis resource.

8. Intellectual Property

All website text, images, branding, downloads, resources, and materials are owned by Dayana M. Romero or used with permission, unless stated otherwise. You may not copy, reproduce, sell, publish, or distribute materials from this website without written permission.

9. Third-Party Links and Services

This website may link to third-party websites, booking platforms, payment processors, embedded tools, or resources. Dayana M. Romero is not responsible for third-party websites, policies, security, availability, or content. Your use of third-party services is governed by their own terms and policies.

10. Privacy

Information submitted through this website, booking tools, or payment flows may be used to respond to inquiries, provide services, process payments, maintain records, and comply with legal or professional obligations. Payment information submitted through Stripe is handled by Stripe according to Stripe’s applicable policies.

11. Limitation of Liability

To the fullest extent permitted by law, Dayana M. Romero is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this website, third-party services, or purchased services. Nothing in these terms limits liability that cannot legally be limited.

12. Changes to These Terms

Dayana M. Romero may update these Terms and Conditions from time to time. The updated version will be posted on this page with a new last updated date. Continued use of the website or purchase of services after updates means you accept the updated terms.

13. Contact

Questions about these Terms and Conditions, service purchases, or Stripe payments can be sent through the contact options provided on this website.